CUSTOMER SERVICE CRM SOFTWARE
Stand out from the pack with customer service that leaves your customers smiling, and your competitors envious. Shanaya CRM empowers your customer service and support teams with everything they need to effectively track, manage and resolve issues quickly and easily — including technical support, billing and returns.
Resolve Cases Faster
Reach new levels of service productivity with every communication neatly organized in one place.
Case Management
Master your daily influx of support and service requests. Create and manage a case with instant notifications. Track trouble tickets ranked by urgency and severity — and prioritize agent workloads with queuing and routing tools.
Knowledge base
Resolve cases faster with instant access to records of how agents solved similar cases. Quickly and painlessly recall other critical information including notes, forms, manuals, FAQs and SLAs while in the field or on the phone.
Case Management
Master your daily influx of support and service requests. Create and manage a case with instant notifications. Track trouble tickets ranked by urgency and severity — and prioritize agent workloads with queuing and routing tools.
Track all interactions
Store all your contacts, notes and key documents in one place, and never waste time hunting down a communication again. Perform quick searches by company affiliation or case number while on the phone, and recall your favorite searches at a click.